Privacy policy

Who we are

HireOS takes enquiries for the rental company you're contacting. That company decides what happens with your enquiry, and we handle it for them.

What we collect

• Your name, email, phone number and organisation.

• Your event details, venue address, your answers and anything you write in.

• Files you upload, like a tech rider or site plan.

• If you call, your phone number, a recording of the call and a transcript of it.

Calls

Calls are recorded and transcribed so the company can see exactly what was said. If nobody picks up, an AI receptionist may answer and take down your enquiry.

The demo call on this site is different: it isn't recorded, and it doesn't reach a real rental company. We keep a transcript of it so we can see how the demo went.

How we use it

To get your enquiry to the rental company and draft a quote for it. We don't sell your information or use it for marketing.

We use service providers to run HireOS, some of them overseas. They only use your information to provide that service.

How long we keep it

We keep your information while the rental company uses HireOS. If you want it deleted sooner, email us and we'll delete it.

Your rights

Under the Privacy Act 2020 you can ask to see the information we hold about you, and ask us to correct or delete it. Email hello@hireos.co.nz. If you're not happy with how we handle it, you can complain to the Privacy Commissioner.